Join us for an on line, hands-on class. Use your own computer while watching the over head projector. Assistance may be available on site

Must pre-register on line and be employed part or full time.

Register on-line https://form.jotform.com/233095736504155

I’m sure you’ve had the pleasure of dealing with difficult people or angry customers at some point in your career. It’s no secret that dealing with the public can be challenging. They can ruin your day and create large amounts of unnecessary stress. Unfortunately, there is no magic formula to please everyone all the time. However, there are many things you can do to maintain an upbeat attitude while you’re swimming in a sea of negativity.

You will learn:

1. How to protect yourself from difficult people’s destructive behavior.

2. Understand & appreciate why difficult personalities behave the way they do.

3. Develop coping strategies when dealing with the top -7- difficult personalities.

4. Learn a -6- step process to remain calm in difficult situations.

5. How to respond if someone cries in a problematic situation.

6. How to respond to criticism effectively.

Hosted by Warren Community College

Questions:  [email protected]